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Frequently Asked Questions

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What services do you offer?

We provide our customers with an end-to-end payment processing solution. By working closely with you to understand your business, we ensure that your account is configured with the most beneficial acquiring bank to you. We believe that accepting payments should be an exciting, stress-free time, and with our simple-to-use, in-depth reporting system, and affordable rates, we aim to work with you for years to come.


What is involved in payment processing?

A series of electronic actions occur to complete a purchase made with a credit or debit card. Customers, businesses, payment processors, payment gateways, banks and credit card companies participate in the payment process. Credit card transactions might seem simple on the surface. But there’s much more to it. A card transaction involves the processing, verification, acceptance or rejection of a payment, and the transfer of funds.


Why is there no pricing structure to view?

Banks charge a flat fee and an interchange fee for transactions. The interchange fee works on a percentage basis, and depends on the type of business and the type of card. Coupled with the fact that we always take time to understand our partners, this means that every pricing structure is unique.


How long will it take to get set up?

Again, this largely depends on your type of business. During busy seasons, acquiring banks can take longer than usual to set up merchant accounts. From our side though, we get to work as soon as contracts are agreed, and will work as quickly as possible to get you taking payments efficiently and effectively.